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Post Market Surveillance questionnaire

Post Market Surveillance questionnaire

Dear Customers,

In case you have an experience with our products, we kindly ask you to fill out this questionnaire which is a source of important information about your view of the products you are using or distributing.
With regard to the IVDR legislation, valid from 26/05/2022, we are obliged to ensure personalized feedback from our customers.

Thank you very much.


 

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TestLine products

How would you rate your satisfaction with

(1 – Excellent, 2 – Very good, 3 – Acceptable, 4 – Less than acceptable, 5 – Unacceptable)

goods ordering, shipping method and speed of delivery? *
trainings and customer support? *
technical and product support during troubleshooting? *
time and method in which the complaints are handled? *
the service and application support for instruments and software? *
country managers, their professional behavior and knowledge? *
the form for Instructions for use and other product documents? *
introduction of eIFU and further notifications via e-mails? *
kit and reagent labeling? *
available marketing information (website, printed)? *
information provided via e-mails and social networks? *

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Product post-market information

In the calendar year 2022, have you purchased any TestLine products

EIA or SmartEIA? *

If yes, how would you rate your satisfaction with

(1 – Excellent, 2 – Very good, 3 – Acceptable, 4 – Less than acceptable, 5 – Unacceptable)

the working protocol and user comfort?
quality of products in terms of performance and reliability ?
product price?

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BLOT-LINE, BlueBLOT-LINE or BLOT? *

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If yes, how would you rate your satisfaction with

the working protocol and user comfort?
quality of products in terms of performance and reliability ?
product price?

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Microblot-Array? *

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If yes, how would you rate your satisfaction with

the working protocol and user comfort?
quality of products in terms of performance and reliability ?
product price?

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CLIA *

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If yes, how would you rate your satisfaction with

the working protocol and user comfort?
quality of products in terms of performance and reliability ?
product price?

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microbiological diagnostics, antigens and other products? *

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If yes, how would you rate your satisfaction with

the working protocol and user comfort?
quality of products in terms of performance and reliability ?
product price?

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Have you used the software solutions in the calendar year 2022

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Array reader C-series and Microlot-Array Software? *

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If yes, how would you rate your satisfaction with

the working protocol and user comfort?
quality of products in terms of performance and reliability ?

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Immunoblot Software? *

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If yes, how would you rate your satisfaction with

the working protocol and user comfort?
quality of products in terms of performance and reliability ?

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Distribution of products from other manufacturers

If yes, how would you rate your satisfaction with

goods ordering, shipping method and speed of delivery?
technical and product support during troubleshooting?
time and method in which the complaints are handled?
the service and application support for instruments and software?
product documentation?

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Thank you for your time and willingness!

* - Required fields